FAQ and Tips

I have bed bugs! What should I do?

Most household washers will not eliminate all bed bugs. Our dry cleaning and wet cleaning process, as well as finishing process of high heavy drying, ensures that all of your items are safe and clean to bring back into your home.

For more information on bed bugs, contact Public Health Sudbury and Districts

All these symbols confuse me. Can you please tell me what all of the dry cleaning Symbols mean?

  • Machine Wash Normal
  • Machine Wash Permanent Press
  • Machine Wash Gentle
  • Hand Wash
  • Do Not Wash
  • Tumble Dry Normal
  • Tumble Dry Normal - No Heat
  • Tumble Dry Permanent Press
  • Tumble Dry Gentle
  • Tumble Dry Gentle - No Heat
  • Line Drying
  • Line Dry In Shade
  • Drip Dry
  • Drip Dry In Shade
  • Line Drying
  • Line Dry In Shade
  • Do Not Tumble Dry
  • Dry Flat
  • Dry Flat In Shade
  • Do Not Dry
  • Do Not Wring
  • Dry-Clean Only
  • Dry-Clean Any Solvent
  • Dry-Clean Petroleum Solvent Only
  • Dry-Clean No Trichloroethylene
  • Do Not Dry-Clean
  • Dry-Clean Low heat
  • Dry-Clean No Steam
  • Dry-Clean Reduce Moisture
  • Dry-Clean Short Cycle
  • Safe to Iron
  • Safe to Iron No Steam
  • Do Not Iron
  • Bleach When Needed
  • Non-Chlorine Bleach When Needed
  • Do Not Bleach

A few tips for Wear and Care

Every garment should have a care label denoting its size, composition of fibres within the material (e.g. 65% cotton; 35% polyester), cleaning instructions, and its country of origin. The following care tips and cleaning symbols will help protect and prolong the life of your garments. In case of any doubt, always refer to the cleaning instructions on the label.

Quick Care Tips

  • Never remove the care label. This has important information about the garment that will help you protect it.
  • The older the stain, the more difficult it will be to remove. Send your garments to be professionally cleaned as soon as possible and tell your cleaner what substance caused the stain.
  • Do not press soiled clothes, heat sets stains making them more difficult to remove.
  • Applying water to ‘remove’ a stain can cause rings that are more difficult to remove than the original stain.
  • Alert the dry-cleaner to any stains or odours.
  • Protect your garments from perspiration, deodorants, perfume, hair spray, etc. These chemicals can affect colour dyes.
  • Guard your garments from prolonged exposure to sunlight. Many white garments are treated with optical brighteners that yellow when exposed to light and heat and coloured garments fade.